Moanin' Old Git part 1

A few details have been amended for privacy...


Jane Roberts
Team Manager
AXA PPP Healthcare
Liverpool


23rd December 2006

Dear Ms Roberts,

RE: Policy no ***********

I am writing with regard to the above policy, in the name of my partner, Nicola; we would like to exercise Nicola’s right to cancel in accordance with the fourteen day “cooling-off” period.

I would also like to bring the following issues to your attention:

· Nicola has chronic and incurable epilepsy – she made this clear to the field representative who obtained her signature. Her illness means that she is unable to work and has no regular income.

· Nicola is already a member of a private healthcare plan – again, she made this quite clear at the time.

· Unbelievably, when Nicola was searching for details so that the representative could complete the paperwork, the field representative asked “if you can’t find your bank details, can’t you just ring your boyfriend or your Dad to get them?”

I spent some time working for a direct marketing company in north London, investigating complaints such as these. I am sure you would agree that it does not reflect well upon AXA PPP Healthcare if your representatives are signing up vulnerable members of society who are already part of a healthcare plan, and do not have the means to pay their premium; that is without mentioning the sheer audacity of suggesting that Nicola should ring somebody to obtain her bank details.

In light of the above, I would hope that you would cancel this arrangement, and investigate the matter – the field representative was Laura, agent ID CR**1. Laura approached Nicola in Somerfield in Beeston, Nottingham – I do not know exactly when as Laura has failed to date the “CashBack Contract”.

I look forward to hearing from you regarding this issue.

Yours sincerely etc etc,