Tiscali - the saga continues

No letter for this one (again), but I have been in constant contact (with me having to make all the phonecalls) to find out why they let the problem develop and what they intend to do about it.

Last contact I had was last Friday morning, apparently after three weeks of investigation, they have finally formulated a reply. Unfortunately, I haven't received it yet. Even allowing for second class post, this seems to be a long time.

Watch this space - I am not going to let this go...